Hippocratic AI demonstrates how agentic AI can help address gaps in care created by workforce shortages and rising demand. During recent heatwaves, generative AI agents proactively contacted thousands of at-risk individuals, carried out natural conversations, screened for symptoms of heat-related illness, and arranged transportation to cooling centers when necessary. Around 10% of those reached required urgent assistance, and the outreach achieved high satisfaction scores, indicating that large-scale, AI-driven engagement can deliver timely and effective support.
The deployment emphasized trust, transparency, and safety, with clear identification of the AI agents and defined processes for escalating high-risk situations to human professionals. Rather than replacing human caregivers, the approach focused on extending the reach of care systems by handling proactive outreach and monitoring, helping ensure vulnerable individuals receive attention and support when traditional resources are stretched.