A computing system can generate, for a computing device of a call agent, a dynamic scripting interface providing a dynamic script for the call agent during a call session with a user. Based on one or more authorizations provided by the user, the system can obtain, from the health record databases, health record data of the user. During the call session, the system can dynamically rank a set of health care plans for the user based at least in part on the health record data of the user.
Description
CROSS-REFERENCE TO RELATED APPLICATIONS
This application claims the benefit of priority to each of U.S. Provisional Application No. 63/277,889, filed on Nov. 10, 2021, U.S. Provisional Application No. 63/326,076, filed on Mar. 31, 2022, and U.S. Provisional Application No. 63/403,193, filed on Sep. 1, 2022; the aforementioned priority applications being hereby incorporated by reference in their respective entireties.
BACKGROUND
Health record access is typically provided through individual health care providers, healthcare organizations, insurance companies, pharmacies, pharmacy benefit managers, and others. It is nearly impossible for any individual to construct and access a central record repository from these disparate sources. Health care services are provided by health care providers through health care plans, which can vary in coverage, cost, deductibles, quality, and copays. Individuals are typically tasked with obtaining their own health care plans.
Call sessions between users and call agents for health care services may require extensive information gathering and verification of personal health and medical history information to enable a system to determine an optimal health care plan for the user. Such information gathering and verification can correspond to the user’s personal information and medical history (e.g., past medical conditions, current medical conditions, past and current prescriptions, diagnoses, and the like).
Patent History
Publication number: 20230282324
Type: Application
Filed: Nov 10, 2022
Publication Date: Sep 7, 2023
Inventors: Munjal Shah (Plano, TX), Prafulla Krishna (Plano, TX), Bo Wang (Plano, TX), Vishal Parikh (Plano, TX), Michael Gunn (Plano, TX), Jane Fu (Plano, TX), Alex Miller (Plano, TX), Chander Sudanthi (Plano, TX), Raj Vavilala (Plano, TX), Sebastian Bierman-Lytle (Plano, TX)
Application Number: 17/984,885