Health systems such as WellSpan and Geisinger are using artificial intelligence to expand patient access, reduce clinical workload, and support safer care while keeping humans in the loop. At WellSpan, a conversational AI agent developed in partnership with Hippocratic AI—known as Ana—has been in use since late 2024 and is approaching two million patient interactions. Ana conducts phone-based conversations to answer questions, schedule appointments, prepare patients for procedures such as colonoscopies, and follow up afterward, all while disclosing that it is an AI system. This approach has allowed WellSpan to close care gaps, particularly for multilingual and underserved populations, by scaling empathetic, low-risk patient engagement that previously required scarce human resources.
WellSpan is also using Artisight for virtual nursing and patient monitoring, contributing to fewer patient falls and improved nurse well-being, while both WellSpan and Geisinger deploy AI-driven ambient documentation to reduce the burden of clinical note-taking. At Geisinger, AI systems prioritize urgent brain CT scans for rapid radiologist review, track pulmonary nodules through its STAIR program, and identify higher-risk patients overdue for colonoscopies, ensuring timely follow-up without replacing clinical judgment. Across both organizations, AI is positioned as an augmentation tool that improves efficiency, frees clinicians to spend more time with patients, and supports earlier intervention, while maintaining oversight, safety, and accountability in patient care.